Our Customization policy is based on the Bible principal at 1 Timothy 1:5. That principal highlights how we offer our services with love for our world wide family "out of a clean conscience and faith without hypocrisy." Therefore, although we strive to give our customers an excellent experience, we reserve the right to be comfortable and have a clean conscience when producing our products for distribution. To this extent, any images and/or words that are offensive, and/or conflicts with our bible trained conscience, will be rejected and fully refunded. We reserve the right to reject and refund any order at our discretion. If you have any questions, please contact us at: customerservice@giveagapelove.com before making your purchase.

Personalized products are products that have a preset designed image and or text. These products may be "Personalized" by adding a name and in some cases, a short phrase or sentence.

Customized products are products that we design to bring your thoughts to life. This can include but is not limited to, pictures, particular colors, phrases, fonts and etc. For customized products, you would go under the "Share Your Story" section and express you thoughts and ideas for that product. We will then contact you within 48 hours to collaborate the design, then send the drafted image, once you are happy with the design plan, we will then start working on the final product. If you would like to add your own picture to a customized image, please send it to: customerservice@giveagapelove.com *Please note that customized products will take longer to receive than a personalized product. We will give you an estimated timeframe for processing and shipping once you approve of the final draft. 

Yes, custom designs are welcome for all items described as "customizable" in the product description. Please provide us with your design ideas in the "Share Your Story" section of the page. We'll then contact you to confirm your idea and work with you to create a one-of-a-kind piece that meets your specifications. Please note that processing time may take longer depending on the complexity of the design.

Absolutely! We offer bulk ordering options for many of our products, including canvas bags and microfiber cloths. Please contact us directly to discuss your needs, and we’ll be happy to provide a quote and timeline.

Our canvas bags are crafted with a blend of natural cotton and polyester, offering durability and a stylish look. The screen/eyeglass cleaning cloths are made from a blend of polyester and polyamide, ensuring a gentle and effective clean.

Our mugs are made from high-quality ceramic, ensuring durability and vibrant print. 

Tumblers are available in various materials, including glass and food grade stainless steel.

Some cups feature bamboo lids as well as glass straws for an eco-friendly option. 

Our baby bottles are also made of glass and all components are BPA Free.

Most of our ceramic mugs and stainless-steel tumblers are top rack dishwasher safe. However, to preserve the personalization and finish, we recommend hand washing your drinkware, especially those made of glass and those with bamboo lids.

For best results, wash personalized textiles in cold water and tumble dry on low heat. Avoid using bleach or harsh detergents, which can damage the print over time

At the bottom of the page under the "Share Your Story" section, you may enter your personalization details. If you have specific requests beyond personalization or you require assistance, please click the link at the bottom of the page to contact us via email and our team will be happy to help.

If you need to make changes, please contact us as soon as possible. We can accommodate changes before the personalization process begins. Once an item is in production, changes may not be possible.

If you encounter any issues with your product upon receipt, please contact us immediately so we can assist you. We accept returns on Non-Personalized/ Non-Customized products within 21days of receipt except for drinkware and clothing. We do not accept drinkware or clothing returns for sanitary reasons. 

Due to the custom nature of personalized/customized items, we cannot accept returns unless there is a defect or error on our part. Please review the order details carefully. You may contact us with any question or request prior to finalizing your purchase. In the event that there is a defect with your item, please feel free to reach out to us so we can further assist you.

Unfortunately, we do not offer international shipping at this time. We only ship to the 48 contiguous states in the US. 

Typically, our processing time for non-personalized items is 5-7 business days, plus shipping time. However, this can vary depending on the quantity of items you order as well as our current workload. We always strive to get your order to you as quickly as possible and will provide you with a tracking number once your order ships.

Typically, our processing time for personalized items is 7-10 business days, plus shipping time. However, this can vary depending on the complexity of the design and our current workload. Please keep in mind this is a small family owned and operated business and we always strive to get your order to you as quickly as possible. Please also rest assured that we will provide you with a tracking number once your order ships.

Most of our items can be personalized, including mugs, tumblers, canvas bags, and more. However, some items, such as those which has a predesigned image and specific glass tumblers, cannot be customized unless noted in the item description. When browsing our products, you'll see a note indicating whether personalization is available. Feel free to contact us if you have any specific requests or questions about an item.